After-Sales Service Terms for Hydraulic Automated Production Lines for Commemorative Coins, Medals, and Badges

To ensure the long-term, stable operation and high efficiency of hydraulic automated production lines for commemorative coins, medals, and badges, Jianlong Hydraulic Technology offers a comprehensive after-sales service system. Adhering to the service philosophy of "rapid response, professional service, and continuous support," we provide customers with one-stop technical support—ranging from installation, commissioning, and training to long-term maintenance. Below are the details provided by the Jianlong Hydraulic Technology team; we welcome your inquiries.

1. Quality Warranty Period

1.1 A 12-month quality warranty period applies to all equipment, commencing on the date that installation and commissioning are completed and the equipment passes the Client's acceptance inspection.

1.2 During the warranty period, we will provide free repairs or replace damaged parts for any malfunctions caused by defects in equipment design, manufacturing, or assembly.

1.3 Beyond the warranty period, we continue to provide long-term technical support, repair services, and spare parts supply, subject to the fee standards agreed upon by both parties.

2. Installation and Commissioning Services

Upon the equipment's arrival at the customer's site, we oversee the installation, commissioning, and trial operation. These services include:

2.1 Equipment leveling and precision testing;

2.2 Inspection of mechanical and hydraulic systems;

2.3 Commissioning of the lubrication system;

2.4 Testing of safety protection devices;

2.5 Configuration of equipment operating parameters;

2.6 Trial production verification.

Upon completion of commissioning, both parties conduct a joint acceptance inspection and sign the "Equipment Installation and Commissioning Acceptance Report."

3. Operational Training Services

We provide on-site training for the customer's operators and maintenance personnel, covering:

3.1 Equipment structure and working principles;

3.2 Correct operating procedures and safety protocols;

3.3 Requirements for routine maintenance and care;

3.4 Diagnosis and resolution of common faults;

3.5 Guidelines for mold installation, adjustment, and usage.

We ensure that customer personnel are capable of operating the equipment independently, safely, and in accordance with standard procedures.

4. After-Sales Response Services

4.1 A dedicated after-sales service hotline is established to provide technical consultation and troubleshooting support. 4.2 Upon receiving notification of equipment failure:

· Telephone or remote technical response time: within 2 hours;

· Provision of failure analysis and solutions: within 24 hours;

· If on-site service is required, technical personnel will be arranged to arrive at the site within 48–72 hours (subject to transportation conditions).

4.3 Major equipment failures affecting production are prioritized for resolution.

5. Maintenance Services

5.1 During the warranty period, we cover the following costs for repairs resulting from equipment quality issues:

· Technical personnel service fees;

· Costs for replacement parts;

· Repair and commissioning fees.

5.2 The following situations are excluded from free warranty coverage:

· Damage caused by failure to operate the equipment according to guidelines;

· Unauthorized modification of the equipment;

· Equipment failure caused by the use of non-original parts;

· Damage caused by natural disasters, power grid anomalies, or human-induced accidents;

· Normal wear and tear of consumable parts.

Paid repair services are available for issues not caused by quality defects.

6. Spare Parts Supply

6.1 We provide long-term spare parts supply services.

6.2 Common spare parts:

Hydraulic pumps, hydraulic valves, seals, hydraulic lines, pressure sensors, proximity switches, photoelectric sensors, solenoid valves, PLC modules, touch screens, servo motors, robotic grippers, guide pillars, guide bushings, etc.

6.3 We guarantee stable spare parts supply channels to ensure the long-term operation of customer equipment.

Adhering to the principles of "Customer First, Rapid Response, and Continuous Service," Jianlong provides professional installation and commissioning, standardized technical training, rapid troubleshooting, long-term spare parts support, and ongoing technical assistance. We ensure the long-term, safe, stable, and efficient operation of hydraulic automated production lines for commemorative coins, medals, and badges. Our machines are CE certified and fully compliant with the EU Machinery Directive (2006/42/EC); our products are exported to Europe and the Americas, including Germany, the USA, Mexico, and Portugal. If you have any inquiries or purchasing needs, please scan the WhatsApp QR code below; Jianlong’s experts are dedicated to providing you with personalized, customized professional solutions.