After-Sales Service Terms for Small-Scale Coin Stamping Presses

To ensure the long-term, stable operation of your small-scale coin stamping press and maximize its efficiency, Jianlong Hydraulic Technology provides a comprehensive after-sales service system. Adhering to our service philosophy of "rapid response, professional service, and continuous support," we offer one-stop technical assistance—covering installation, commissioning, training, and long-term maintenance—in accordance with the terms specified in your procurement contract. Please see the details below, and feel free to contact us with any inquiries!

1. Warranty Coverage and Duration

1.1 All equipment comes with a 12-month quality warranty, effective from the date that installation and commissioning are completed and the equipment has passed the client’s acceptance inspection.

1.2 During the warranty period, we will provide free repairs or replace defective parts in the event of malfunctions caused by issues with the equipment’s design, manufacturing, or assembly.

1.3 Beyond the warranty period, we continue to provide long-term technical support, repair services, and spare parts, subject to the fee schedule agreed upon by both parties.

2. Installation, Commissioning, and Training

2.1 Installation and Commissioning: Upon the equipment’s arrival at the user’s site, our engineers will—as per the agreement—carry out installation, leveling, power-up, and commissioning. These processes typically include:

· Leveling the equipment and verifying its precision;

· Inspecting mechanical and hydraulic systems;

· Commissioning the lubrication system;

· Testing safety protection devices;

· Configuring operational parameters;

· Conducting trial production runs.

Once commissioning is complete, both parties will jointly inspect the equipment and sign an "Equipment Installation and Commissioning Acceptance Report."

2.2 Operational Training: Our engineers provide on-site or online training, which generally covers:

· Equipment structure and operating principles;

· Proper operating procedures and safety protocols;

· Daily maintenance and care requirements;

· Troubleshooting and resolution of common faults;

· Guidelines for the installation, adjustment, and use of molds.

This ensures that the client’s personnel are capable of operating the equipment independently, safely, and in compliance with standard procedures.

2.3 Documentation: The equipment is supplied with an operation manual, hydraulic schematics, electrical wiring diagrams, and a list of spare parts. 

3. Fault Response and Repair

3.1 Response Time: After-sales service hotlines are generally available 24/7. Upon receiving a repair request, we typically commit to a telephone response within 2 hours. If the issue cannot be resolved remotely and on-site service is required, we guarantee arrival at the customer's site within 24–72 hours (within the country, depending on the distance).

3.2 Service Modes: Available service modes include remote video guidance, on-site repairs by engineers, and factory-based repairs.

3.3 Post-Warranty Service: Following the expiration of the warranty period, lifetime paid service is provided. Repairs will incur charges only for spare parts and travel expenses; labor costs will be waived or significantly reduced.

4. Spare Parts Supply

4.1 Parts Availability: The manufacturer commits to the long-term supply of original spare parts. We ensure a stable supply chain for spare parts to guarantee the long-term operation of the customer's equipment.

4.2 Delivery Time: Commonly used wear parts (such as sealing rings or filter elements) are generally kept in stock and can be shipped immediately. Non-standard, customized parts (such as hydraulic cylinders) typically require 15–30 days for delivery.

5. Mold Support

5.1 Mold Services: For certain machine models, we offer mold design and manufacturing services upon request. Customers may provide product drawings or samples, and the manufacturer will handle the customization.

5.2 Mold Maintenance: Mold maintenance is generally not covered under the equipment warranty; however, we offer services for re-customization or paid updates.

6. Special Provisions and Limitations

6.1 Exclusions: The following scenarios are generally not covered by the free warranty:

· Failure to perform routine maintenance as specified in the manual (e.g., operating without sufficient oil or failing to clean the equipment over an extended period).

· Unauthorized disassembly or modification of the equipment.

· Damage caused by external factors or force majeure, such as unstable voltage or harsh operating environments.

· Overload operation (exceeding the nominal pressure range).

6.2 Commissioning and Acceptance: Contracts typically specify "precision acceptance standards" (e.g., accuracy ≤0.2 mm). Customers are required to sign and confirm these standards during the final acceptance process. 

7. Purchasing Recommendations

7.1 Formalize Commitments in the Contract: When signing a procurement contract, ensure that specific commitments—such as the warranty duration, a list of wear-and-tear parts, and response timeframes for after-sales service—are explicitly documented in the contract or its attachments.

7.2 Consider Geographical Limitations: After-sales service for exports or installations in remote regions often incurs travel-related expenses; verify in advance whether these costs are included in the quoted price.

The specific terms and conditions for after-sales service regarding "small-scale coin-stamping hydraulic presses" are governed by the "Sales Contract" or "After-Sales Service Commitment" signed by the customer. Should you have any special requirements—such as an extended warranty or expedited service—please confirm these in writing with a sales representative prior to purchase. Currently, Jianlong Hydraulic Technology offers customized hydraulic presses with capacities ranging from 10 to 5,000 tons (with optional auxiliary equipment such as chillers and air compressors). All our hydraulic presses are CE-certified and fully compliant with the EU Machinery Directive (2006/42/EC). Our products are exported to various countries across Europe and the Americas, including Germany, the United States, Mexico, and Portugal. If you are looking to make a purchase, please contact us (or scan the WhatsApp QR code below). Jianlong Hydraulic Technology is dedicated to providing you with personalized, customized, and professional solutions—we look forward to serving you.