After-Sales Service Terms for Bicycle Stem Forging Hydraulic Presses

To ensure the long-term, stable operation and high efficiency of customer equipment, Jianlong Hydraulic Technology provides a comprehensive after-sales service system for its bicycle stem forging hydraulic presses. Adhering to the service philosophy of "rapid response, professional service, and continuous support," we offer one-stop technical assistance covering everything from installation, commissioning, and training to long-term maintenance. Below are the details provided by the Jianlong Hydraulic Technology team; please feel free to contact us with any inquiries.

1. Equipment Installation and Commissioning Services

1.1 On-site Installation Guidance

· Provide installation guidance for the stem forging hydraulic press in accordance with the contract.

· Assist the customer with equipment positioning, leveling, power connection, and hydraulic system inspections.

· Guide the customer in inspecting the equipment foundation and verifying the production environment.

1.2 Equipment Commissioning

· Commission parameters such as hydraulic system pressure, speed, and stroke.

· Check the operating status of the main unit, hydraulic oil temperature, and pressure stability.

· Assist the customer with mold installation and trial production commissioning.

1.3 Process Optimization Support

· Assist in optimizing forging parameters based on the structure and material characteristics of the customer's stem products.

· Provide recommendations for process adjustments, such as pressure curves, dwell times, and speed control.

2. Operation Training Services

Jianlong Hydraulic Technology provides professional equipment operation training, including:

2.1 Equipment Operation Training

· hydraulic press startup and shutdown procedures.

· Touchscreen operation methods.

· Product process parameter settings.

· Switching between automatic and manual operation modes.

2.2 Equipment Maintenance Training

· Hydraulic oil inspection methods.

· Oil filter cleaning and replacement.

· Seal inspection.

· Guide pillar lubrication and maintenance.

· Diagnosis and handling of common faults.

2.3 Safety Training

· Correct use of protective devices such as two-hand buttons and safety light curtains.

· Prohibition of improper operation and overload production.

· Emergency shutdown procedures.

3. Quality Assurance Services

3.1 Overall Equipment Quality Assurance

· Equipment is manufactured according to contractual technical requirements and has passed factory inspections.

· Guarantees that structural strength, hydraulic performance, and control systems meet design standards.

3.2 Warranty Period

· The equipment warranty period is implemented in accordance with the contract terms. · For malfunctions caused by manufacturing defects during the warranty period, the manufacturer is responsible for repairs or the replacement of relevant parts.

3.3 Wear Parts Support

· Provision of a list of commonly used spare parts.

· Ability to stock critical spare parts in advance based on customer production needs to minimize downtime.

4. After-Sales Response Service

4.1 Fault Consultation

Upon receiving customer reports of equipment anomalies, after-sales engineers will respond promptly via:

· Remote telephone technical guidance;

· Video diagnostics;

· Remote control inspection (subject to customer authorization);

· Provision of fault analysis and solutions.

4.2 On-Site Service

If the issue cannot be resolved remotely, professional technicians can be dispatched to the site to:

· Investigate the cause of the equipment fault;

· Replace damaged parts;

· Adjust equipment operating parameters;

· Restore normal production.

5. Spare Parts Supply Service

Jianlong Hydraulic Technology provides a long-term supply of the following spare parts:

Hydraulic valves, hydraulic pumps, seals, piston rods, guide pillars and bushings, electrical components, sensors, PLC control modules, automation-related parts, etc., ensuring the long-term stable operation of customer equipment.

6. Equipment Maintenance Recommendations

6.1 To extend the service life of the stem forging hydraulic press, we recommend that customers:

6.2 Regularly check hydraulic oil quality and levels.

6.3 Regularly clean or replace oil filters.

6.4 Inspect hydraulic lines for oil leaks.

6.5 Maintain proper lubrication of guide pillars.

6.6 Regularly check for loose fasteners.

6.7 Periodically inspect equipment precision.

Jianlong Hydraulic Technology consistently upholds the principle:"Equipment delivery is not the end of service, but the beginning of a long-term partnership." We are committed to providing professional, efficient, and reliable after-sales service to global customers, ensuring the stable operation of the stem forging hydraulic press and helping customers enhance production efficiency and product competitiveness. Jianlong Hydraulic Technology currently offers custom-built hydraulic presses ranging from 10 to 5,000 tons, complete with supporting equipment such as automated production lines, chillers, and air compressors. All presses are CE certified and fully compliant with the EU Machinery Directive (2006/42/EC). Our products are exported to markets across Europe and the Americas, including Germany, the United States, Mexico, and Portugal. Please contact us—or scan the WhatsApp QR code below—if you have any inquiries or purchasing needs; Jianlong Hydraulic Technology is dedicated to providing you with personalized, professional, and customized solutions.

Jianlong Hydraulic Technology—Focusing on hydraulic forging equipment and serving global intelligent manufacturing.