After-Sales Service Terms for Frame-Type Hydraulic Presses

To ensure the long-term, stable operation of frame-type hydraulic presses and maximize equipment efficiency, Jianlong Hydraulic Technology provides a comprehensive after-sales service system for various types of machinery. Adhering to the service philosophy of "rapid response, professional service, and continuous support," we offer customers one-stop technical support—ranging from installation, commissioning, and training to long-term maintenance—subject to the specific terms of the purchase contract. The following details are provided by the Jianlong Hydraulic Technology team; please feel free to contact us with any inquiries.

1. Warranty Coverage and Duration

1.1 A 12-month quality warranty period applies to all equipment, commencing on the date that installation and commissioning are completed and the equipment passes the Client's acceptance inspection.

1.2 During the warranty period, we will provide free repairs or replace damaged parts for any malfunctions caused by defects in equipment design, manufacturing, or assembly.

1.3 Beyond the warranty period, we continue to provide long-term technical support, repair services, and spare parts supply, subject to the fee standards agreed upon by both parties.

2. Installation, Commissioning, and Training

2.1 Installation and Commissioning: Upon the equipment's arrival at the user's site, and in accordance with the agreement, engineers are typically dispatched to perform installation, leveling, and power-on commissioning. Key tasks include:

· Equipment leveling and precision verification;

· Inspection of mechanical and hydraulic systems;

· Commissioning of the lubrication system;

· Testing of safety protection devices;

· Setting of equipment operating parameters;

· Trial production verification.

Upon completion of commissioning, both parties conduct a joint acceptance inspection and sign the "Equipment Installation and Commissioning Acceptance Report."

2.2 Operation Training: Engineers provide on-site or online operation training, typically covering:

· Equipment structure and working principles;

· Correct operating procedures and safety protocols;

· Requirements for daily maintenance and care;

· Diagnosis and resolution of common faults;

· Precautions for mold installation, adjustment, and usage.

The goal is to ensure that the customer's personnel can operate the equipment independently, safely, and in accordance with standard procedures.

2.3 Documentation Delivery: The equipment is supplied with an operation manual, hydraulic schematics, electrical wiring diagrams, and a parts list.

3. Fault Response and Repair

3.1 Response Time: After-sales service support is generally available 24 hours a day, 7 days a week. Upon receiving a repair request, a telephone response is typically promised within two hours. If the issue cannot be resolved by phone and on-site service is required, the standard commitment for domestic locations is arrival within 24 to 72 hours, depending on the distance.

3.2 Service Modes: Includes three modes—remote video guidance, on-site repair by engineers, and factory-based repair.

3.3 Post-Warranty Service: After the warranty period expires, lifetime paid service is generally provided. Charges cover only the cost of spare parts and travel expenses; labor fees are waived or significantly reduced.

4. Spare Parts Supply

4.1 Parts Availability: Manufacturers typically commit to the long-term supply of original parts; we ensure stable supply channels to guarantee the long-term operation of the customer's equipment.

4.2 Supply Lead Time: Common wear parts (e.g., seals, filter elements) are usually in stock and ready for immediate shipment; non-standard custom parts (e.g., hydraulic cylinders) typically require 15–30 days for delivery.

5. Mold Support

5.1 Mold Services: In addition to the equipment itself, mold design and manufacturing services are available for certain models based on customer requirements. Customers may provide product drawings or samples, and the manufacturer handles the custom production.

5.2 Mold Maintenance: Generally not included in the equipment warranty, though services for re-customization or paid upgrades are available.

6. Special Provisions and Limitations

6.1 Disclaimer: The following situations are generally excluded from free warranty coverage:

· Failure to perform routine maintenance as specified in the manual (e.g., operating without sufficient oil, failure to clean for extended periods).

· Unauthorized disassembly or modification of the equipment.

· Damage caused by external factors or force majeure, such as unstable voltage or harsh operating environments.

· Overload operation (exceeding the rated pressure range).

6.2 Commissioning and Acceptance: Contracts typically specify "precision acceptance standards" (e.g., accuracy within ≤0.2mm), which the customer must sign off on during the acceptance process.

7. Purchasing Recommendations

7.1 Contractual Clarity: When signing the purchase contract, it is recommended to explicitly document specific commitments—such as the warranty duration, the list of wear parts, and after-sales response times—in an attachment. 7.2 Note regarding geographical limitations: After-sales service for overseas exports or remote locations often incurs travel expenses; please confirm in advance whether these costs are included in the quotation.

Specific terms are governed by the "Sales Contract" or "After-Sales Service Commitment" signed by the customer. If you have special requirements (such as extended warranty or rapid response service), we recommend confirming these in writing with our sales staff prior to purchase. Currently, Jianlong Hydraulic Technology offers customized hydraulic presses ranging from 10 to 5,000 tons (with optional accessories such as chillers and air compressors). All presses are CE certified and fully compliant with the EU Machinery Directive (2006/42/EC). Our products are exported to markets across Europe and the Americas, including Germany, the USA, Mexico, and Portugal. If you have procurement needs, please contact us (or scan the WhatsApp QR code below); Jianlong Hydraulic Technology is dedicated to providing you with personalized, customized, and professional solutions. We look forward to serving you.